Delivery time
Every product is realized for the end customer with an expected delivery time indicated below the name of the article. The expected shipment date is shown on your account, in the "history details" section. As soon as your order is dispatched, you will receive a confirmation email, you will be then contacted by the transport co
mpany for the exact delivery day.
All items on the website are produced specifically for the orders placed, and an "additional term appropriate to the circumstances" is provided by law within which any delay in production is considered precisely "reasonable with respect to the circumstances, therefore M.S.S (Dekor Furniture) undertakes to fulfill the delivery of the goods within 30 working days from the maximum term counted by the addition of the Delivery Times shown on our website.
The expected delivery time is valid only for New York, Miami, Los Angeles and San Francisco, for the following ZIP codes shown below. If you wish to order from a different destination, please feel free to contact us at: customercare@dekorfurniture.com
Shipping costs
On Dekor Furniture, the delivery is included for the following ZIP codes and cities:
New York:
Miami
Los Angeles:
San Francisco:
If your ZIP code is not on the list, please contact us at: customercare@dekorfurniture.com for a specific quote.
The delivery is DDP, so Delivery Duty Paid, M.S.S assumes all responsibilities and costs for delivering the goods to the named place of destination,
both export and import formalities, fees, duties and taxes will be paid.
You have just to wait for you new furniture, nothing else!
White Glove Shipping and Inside Delivery
White Glove service includes a delivery appointment, assembly, and removal of large packaging materials. Our White Glove Service means that the delivery team will place your order in the room of your choice and perform any necessary assembly.
Inside delivery does not include assembly.
We are not responsible for items that do not fit into your home. If items do not fit, they will be delivered curbside. Please note that it is a non-refundable one-time service fee.
Please note that this extra service takes a bit longer than a traditional curbside delivery, the average transit time natiowide is about 15 additional working days in addition to the estimated time stated on our website.
For any further information and for a quotation, please contact us at: customercare@dekorfurniture.com
Receipt of goods
We package and protect our products with care to avoid any inconvenience, but in case of damage, here you have our easy and fast instructions to follow when receiving your order:
- Check the number of packages: if the number does not match the number on the transport document, note the missing package on the delivery note.
-Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork
-Any shipping damage or product imperfections must be clearly noted on the shipping documents at the time of delivery, It is the customer's responsibility to fully inspect the product and contents of packaging for damage or imperfections to note on the shipping documents. Remove the packaging at that time to check your product.
-Any damage that was not notified at delivery, afterwards, it cannot be considered valid.
- Photograph the packages before opening.
- Open parcels with extreme care: especially if using knives or blades. Sharp objects used when opening packages are one of the main causes of damage and are not covered by the warranty as they are recognizable marks.
- Take photos of any damage to the product BEFORE ASSEMBLY. ONCE THE PRODUCT HAS BEEN ASSEMBLED, WE DO NOT PROVIDE COMPENSATION OR REPLACEMENT FREE OF CHARGE.
- Presence of anomalies during assembly: photograph the anomaly before completing assembly, then contact Customer Care to check how to proceed.
- Always keep the original packaging. In case of replacement or return, the original packaging must be reused.
-an e-mail notification to customercare@dekorfurniture.com attaching together photos of the products and packaging.
In case of damaged packages or materials, never refuse the goods, but accept them signing unchecked as per the following paragraph divided by courier, or our insurance won't be valid.
In the case of inside delivery only:
Check the external condition of the packages: if the packages have even the slightest dents such as a torn or wet corner of the box, it is compulsory to always collect the goods and sign indicating the conditions of the packages as indicated below:
- Accept always signing writing the condition of the package for parcel : torn - dented - wet - damaged - open or for suspicious internal noises
Any refund for hidden damage, so without any recognised damage to the packaging as mentioned above, will be assessed following the photos received on customercare@dekorfurniture.com as without them it is very rare and almost impossible for goods inside the packaging to be damaged. This is valid only for Italy.
- Check unpacking operations.
In case of inside delivery and white gloves service:
- Check unpacking operations.
- As above and in case of damage to the material, it is necessary to photograph the affected part in detail before proceeding with any unpacking and assembly.
- It’s necessary to check the product also after the assembly and if there are damages or defects, please write strictly on the delivery note of the transporter, or it won’t be possible to ask refunds or replacements for damages or defects after transporter’s people left.
- Rejection of the order is not accepted even in the case of damaged goods. The fitter must however carry out the service if possible, if the damage is not structural but merely aesthetic.
- We remind you that the people who make the assembly are not employees of our company but we use an external company.
We inform that the replacement time is equal to a new order.
To claim the damage, please contact us at customercare@dekorfurniture.com
It will be up to the customer to dispose of the damaged material only after notification by M.S.S
GENERAL INSTRUCTIONS
The procedures described here do not in any way intend to limit the warranty rights recognised to consumers by the Consumer Code, but only to create a common ground for offering each customer the best possible assistance.
We remind you that the replacement time is equal to the days it takes to prepare the article.
It will then be the task of M.S.S to assess the damage and carry out the above-mentioned practices in order to make the replacement. In case of rejection of the order, the costs of storage and return will be charged to the customer.
In the case of purchase with Paypal, if the goods arrive damaged, it will not be possible to open any claim or dispute on this method of payment, as it is the task of M.S.S to check the above-mentioned indications and to carry out the replacement under warranty in the same or similar times as the time of preparation of the order. If the claim file is opened during the operations of control and reordering of the material, the order of the damaged part will be blocked until the dispute is unblocked and the time will start from the closure of the dispute. These options will allow M.S.S to recover the above-mentioned sum through legal means, charging the costs to the customer, and only after the closure of the case will the order be released for the replacement of the material under warranty (if and only if the above-mentioned rules of goods receipt have been respected).
The latter (paypal) is also valid on shipments declared damaged directly by the courier with undelivered goods to benefit the customer in the disposal of the material.
It will be up to the customer to dispose of the damaged material only after notification by M.S.S.