GENERAL SALES CONDITIONS
1 – To buy on M.S.S
2 – Purchase Procedure
3 – Order Modifications
4 – Shipping and Deliveries
5 – Shipping Costs
6 - Delivery Time
7 – Products Not Available
8 – Limits of use
9 – Right of withdrawal
10 – Possible problems after delivery
11 – Warranty
12 – Privacy
13 – Summer break
14 – Christmas break
15 - COVID-19
1 – To buy on M.S.S
The products purchased on M.S.S are sold directly by the same company duly registered at the Companies' Register of Siena on 04/05/2020 with Vat Number. IT01514520525 M.S.S's operational headquarters is in Via Piemonte 13 53034 Colle di Val D'elsa (SI).
The prices shown in the shopping cart summary are in US Dollars. The same price shown in the product page is summarized in the order form that the Customer has to confirm to conclude the purchase.
To learn more about our services some of them not shown in this page can have a look fo these pages : About us, Secure Payment, Shipping
2 - Purchase Process
Products are purchased through access to the site and the corresponding order form registration. For each of the products, a description containing the main characteristics of the item is available on the site. All information supporting the purchase is intended merely as general information material.
It is understood that the image accompanying the description of the product may not be perfectly representative of its characteristics, but differ in color, size, accessories featured in the picture, as there may not always be images regarding the options available of the items, so in case of doubt please contact us at the following address customercare@dekorfurniture.com
The correct reception of the order is confirmed by M.S.S (dekor furniture) via an automatic e-mail response, sent to the e-mail address provided by the customer at the moment of the creation of the account. This confirmation message will contain an "order reference", to be used in case of any communication with M.S.S (dekor furniture). The message will contain all the data entered by the customer, who agrees to verify their correctness and promptly communicate any corrections. Upon reception of the aforementioned email, the contract is finalized and the customer agrees to comply with all the General Conditions of Sale on this page governed by Italian law.
In the event of non-acceptance of the order, M.S.S (dekor furniture) guarantees to promptly notify and refund the customer.
The invoice for private customers can only be requested within 2 working days from the replacement of the order status in "preparation in progress" from the date of the payment. For companies, a regular invoice will be issued and sent via email at the end of the month of the respective order date.
The approximate date of shipment, being when the goods are collected at our warehouses by the courier (as they leave for the customer's address), will be available for the costumer to visualize in your account in the ORDER HISTORY section.
The same date will be visible as soon as the order is placed, but the order will be put into production upon reception of the email PREPARATION IN PROGRESS, in fact, in your account right next to this writing in orange you can find the details button, and below the adresses, the expected date of shipment. This is calculated on the average production time of the item and is subject to change, not on the website, but it can be anticipated as slightly delayed. In the first case the customer will only receive the 'delivery in progress' email, in the second one, then in a hypothetical delay, the customer is warned by our logistics of the eventual delay that the order may be subject to. In the case of an order by bank transfer, it will be reported on your account the approximate date of shipment, but the same will be recounted upon reception of payment, let's give an example:
ORDER placed on 10/01, the timing reported in the account are counted from 10/01 until the end of the days of production.
RECEIPT OF PAYMENT on 13/01, the account will automatically count the production timeline from 13/01 onwards
Please note that any charges due to Revolut card or foreign currency transfers will be reclaimed if we are charged.
3 - Order Modification
Any changes to submitted orders are guaranteed until the purchased items are put into 'in production' status.
The 'in production' status starts immediately upon payment. However, M.S.S (dekor furniture) is available for any subsequent changes, which cannot be guaranteed and will be authorized if possible based on the progress of production itself.
The request for cancellation of order must be received within the day after the order confirmation ( order status 'payment accepted') , otherwise M.S.S (dekor furniture) will be free to retain or request 50% of the amount as a reimbursement of expenses. The cancellation will be valid in the above timeframe only on orders with bank transfer or paypal payment.
It will only be possible to request the withdrawal of the order within 14 days after the goods reception. M.S.S (dekor furniture) will be able to cancel the customer's order within 2 working days from the confirmation of the same, therefore of the receipt of payment, only in cases of non-availability of the product, or for error of description with respect to the characteristics of the article or in case that the displayed price had been wrongly placed in the website.
4 - Shipping and Delivery
To initiate the shipment procedure,M.S.S (dekor furniture) sends the 'delivery in progress' email. The customer is required to authorize the shipment and collection of the order within 1 day after the email is sent. If the given availability is not met, any storage and/or redelivery costs will be charged to the customer. If the customer wishes not to authorize the shipment due to the inability to receive the order on that date, the customer must send on the same day of the reception of the 'delivery in progress' email, a request to customercare@dekorfurniture.com indicating from which date the customer wishes to receive the purchased item. In the event that the goods received look damaged, or there are visible damages to the naked eye even without opening the packages, the customer is still required to accept the goods.
In the event that the customer does not wish to collect the goods on the date of delivery, the customer will be charged with the costs of storage and second delivery. However, it will be the responsibility of M.S.S (dekor furniture) to ensure that the goods have been rejected and not placed in storage due to faults not attributable to the customer and to notify the customer of the second delivery of packages.
The delivery and acceptance of the goods is initialized only when the order is totally paid, and executed by express couriers or carriers specialized in furniture and furnishings shipments.
Standard Shipping service is performed by the driver only and is intended with curbside, to the house number. M.S.S (dekor furniture) reserves the right to open some packages for spot checks and possibly photographing the products as is legally responsible for the goods until delivery.
When registering on the website, it must always be reported in the notes of the order if the street / square / place of delivery indicated in the shipping address is a restricted traffic zone, historical center or particularly narrow street as not all carriers have permissions and means to access these areas. If this indication is not provided during this stage, it will be customer's responsibility to bear the costs of finding any different means of delivery and any storage costs.
The courier will make a call on the first cell phone number transcribed during registration. Delivery will be arranged in the time slot in which the courier will refer to the customer during the aforementioned notice call. The delivery will take place according with courier service routes and within an approximate time frame of 2 hours from the established time.
Delivery time for those who had opted for inside delivery or white gloves service may vary by as much as 15 working days in addition to the expected delivery time indicated on our website.
Inside delivery, or white gloves service, is to be defined up to the entrance of the apartment. Internal floors will not be considered, as neither the courier nor M.S.S (dekor furniture) can assess the size and stability of the internal stairs that may be too narrow or have spiral structures therefore not suitable for handling the material itself. In case the space in the stairs or elevator is not sufficient for transporting the product, M.S.S is not responsible and may perform a curbside delivery retaining the amount charged for this service. It is customer's responsibility to ensure that the item purchased is compatible with the above.
The assembly service does not include electrical and electronic equipment.
5 - Shipping Costs
Standard Shipping means shipping curbside.
On Dekor Furniture, the delivery is included for the following ZIP codes and cities:
New York:
Miami:
Los Angeles:
San Francisco:
If your ZIP code is not on the list, please contact us at: customercare@dekorfurniture.com for a specific quote.
The delivery is DDP, so Delivery Duty Paid, M.S.S assumes all responsibilities and costs for delivering the goods to the named place of destination,both export and import formalities, fees, duties and taxes will be paid.
You have just to wait for you new furniture, nothing else!
6 - Delivery Times
The stated Production Timing should be taken as forecast based on statistics of previous orders for the same type of product: each individual product page indicates the required production time for the relative product; in most cases, the scheduled timing vary between 3 and 8 weeks of production. We specify that the order production timing (which is always intended as working days from Monday to Friday) is indicative, as all items are produced at the time of the order, therefore with the possibility of time shifting in production.
All items on the site are produced specifically for the orders placed, and an "additional term appropriate to the circumstances" is provided by law within which any delay in production is considered precisely "reasonable with respect to the circumstances", therefore M.S.S (dekor furniture) undertakes to fulfill the delivery of the goods within 30 working days from the maximum term counted by the addition of the Production Timing and the Shipping Timing indicated on each item page.
The M.S.S (dekor furniture) Customer Care regularly updates in the order history section present in the Customer's account, the approximate date of shipment, so it will not be M.S,S's obligation to warn the customer by email of the possible delay of delivery compared to the first time frame established during the purchase phase.
After the subsequent 30 working days, the customer has the right to withdraw from the contract of the over-delayed items only (if the order consists of more than one product) and then the corresponding refund
It is responsibility of M.S.S (dekor furniture) to respect and anticipate the time frames indicated on the product page.
The information reported on each product sheet referring to production timings are intended as "average times" so in order to know a more definite date of shipment, we invite you to contact Customer Care before purchasing, if the Delivery Time is decisive for the purchase decision.
Orders that have a delivery date close to the pre-Christmas or summer vacation periods may be delayed to a greater or lesser extent due to possible unforeseen transportation or overproduction issuesAs a reminder, for purchases of the same product received within a close time period, we will proceed in a chronological way and in case of outage of stock you will be contacted by our customer service.
The timing shown on the product page is intended to be approximate because it is based on average annual product delivery statistics, so the same may vary depending on their production, consequently orders may experience delays in shipping of up to 4 weeks.
We specify that for Black Friday and the subsequent period, orders are not guaranteed to be delivered by CHRISTMAS.
This is due to the increased workload throughout the production chain and to couriers who are overloaded with deliveries during this period and cannot guarantee us the contractual time frame. Should the customer wish to know a more precise indicative date of shipment other than the one listed in the portal, he/she can contact us at: customercare@dekorfurniture.com
If a complaint file via PayPal or Klarna is opened during the order in progress, the order itself will be blocked until the dispute is closed, the delivery time will continue from the closure of the complaint. These options will allow M&L Design to recover the amount mentioned by legal means, charging the costs to the customer, and only when the file is closed, the order will be unblocked.
7 - Products Not Available
M.S.S constantly works to keep its database up-to-date. Because of the great number of products and collections we offer, it may rarely happen that some options are not available anymore. In these cases M.S.S will promptly inform its customers who can decide whether to change the order or to claim for a refund of the amount already transferred. For Outlet products available in a single unit, in case of simultaneous orders of the same item the priority is given according to the first payment received (and not the first order). In these cases M.SS will promptly inform the Customer which can, in turn, decide whether to modify the order or ask for a refund. In case of a supply composed by more than one products the refund will concern only the item not available; obviously we will consider every case separately, in case of a possible complementarity of the items (chairs that match with the table or nightstands that match with the bed, ...)
8 - Limits of Use
The descriptions of the products and the pictures on the website are referred to infos available from M.S.S Srls suppliers. The photos and videos of the products together with the descriptive information are published on the website only as descriptive, taken into consideration that the quality of the images, included the exact view of the colours,can depend on software and computer tools used by the customer at the moment of the connection to the website. M.S.S n does not accept any responsability concerning problems caused to the customer by the use of the site and the technologies used since not dependent on our own will.
M.S.S Srls informs that the website, as well as all brands and logos used for the sale of the products offered, are protected by intellectuel and industrial property rights. and any re-productions, communications, distributions, publications, alteration or transformation, in whatever form and any purpose. M.S.S Srls reserves the ability to act legally to safeguard these aspects.
M.S.S Srls does not take any responsability concerning brands and logos which appar on products sold on the website, since the customer does not acquire any right following the conclusion of the Contract.
9 - Right of withdrawal
Pursuant to Article 64 et seq. of Legislative Decree No. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases goods for purposes not related to his or her professional activity, i.e. the customer does not make the purchase by indicating a VAT number on the order form), the customer is entitled to withdraw from the purchase contract for any reason whatsoever, without penalty and without prejudice to points 2 and 3 below. Therefore, in accordance with Article on the right of withdrawal Legislative Decree No. 21 of 21 February 2014 - Implementation of Directive 2011 /83 EU on consumer rights, amending Directives 93/13 EEC and 1999 /44/EC and repealing Directives 85/577 EEC and 97/7 EC - The legal period for exercising the right of withdrawal is 14 days from the day of receipt of the goods by the consumer if the information requirements have been met.
The customer who returns the product when exercising his right of withdrawal has : the right to reimbursement of the price of the product(s) ordered, except for the costs of return
1. On the proposal of M.S.S, the customer who has exercised his right of withdrawal may nevertheless choose for an exchange or credit note. We'll refund the value except for the costs of return.
2. To exercise the right of withdrawal, the Customer shall send an e-mail to customerservice@dekorfurniture.com no later than 14 days after the date of receipt of the goods or within 1 day after confirmation of the order. During the period of time that elapses from the 1st day after the confirmation of the order (email and change of the order status to payment accepted) it will not be possible to cancel the order, otherwise M.S.S shall be free to retain or request 50% of the amount as a reimbursement of expenses. The email must contain the following data:
- copy of the original invoice (indicate the order number, invoice number and customer code)
- bank details for the bank transfer (ABI - CAB - BIC/SWIFT - Bank Account of the invoice holder);
3. The right of withdrawal is subject to the following mandatory conditions:
- the right applies to the purchased product in its entirety. It is not possible to exercise withdrawal only on part of the purchased product e.g.: only the table top or only the table base;
- the company M.S.S Srls, for the purposes of the applicability of the right of withdrawal in distance contracts as provided for by Legislative Decree no. 206/2005, informs the customer that the purchased goods shall be considered substantially intact, pursuant to art. 67 c.2 of Legislative Decree no. 206/2005.
- SHIPPING WILL BE THE RESPONSIBILITY OF THE CUSTOMER, and the purchased goods must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ...); to limit damage to the original package, we recommend, when possible, to put it in a second box, on which to affix the RMA number (return authorization code) issued in response to the email sent to "M.S.S.
- The customer has 10 days to notify M.S.S. that the goods have been picked up after our confirmation of acceptance of withdrawal, then, the delivery to M.S.S.'s warehouse must take place no later than 45 days after our confirmation.
The delivery address is:
SP1 San Gimignano 26/M - Loc. Fosci
53036 Poggibonsi (SI)
Italy
- Exceptions to the right of withdrawal:
-a supply of goods made to measure or clearly customised.
-Choice of colour or size variant different from the photo illustrated on the site (many products are customisable).
4. The refund will concern only the cost of the product.
5. In the event of forfeiture of the right of withdrawal, M.S.S shall return the purchased goods to the sender, charging the latter for the shipping costs
10– Possible problems after delivery
It can happen that an item is damaged or lost during transport.
These events are extremely rare and it is easy to protect yourself: upon receipt, the customer must carefully check the goods and in case of anomaly sign the transport document specifying the reason for the anomaly. Our shipments are all covered by insurance but to access it the customer must follow the instructions below.
In the WhatsApp message and in the e-mail we send when the courier takes charge of the order (e-mail of delivery in progress) we will indicate the name of the transport company that will take your delivery in charge. The latter will contain all the procedures for unloading and accepting the material.
INSTRUCTIONS AND ADVICE ON ARRIVAL AND UNLOADING OF GOODS
- Check the number of packages: if the number does not match the number on the transport document, note the missing package on the delivery note.
-Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork
-Any shipping damage or product imperfections must be clearly noted on the shipping documents at the time of delivery, It is the customer's responsibility to fully inspect the product and contents of packaging for damage or imperfections to note on the shipping documents. Remove the packaging at that time to check your product.
-Any damage that was not notified at delivery, afterwards, it cannot be considered valid.
- Photograph the packages before opening.
- Open parcels with extreme care: especially if using knives or blades. Sharp objects used when opening packages are one of the main causes of damage and are not covered by the warranty as they are recognizable marks.
- Take photos of any damage to the product BEFORE ASSEMBLY. ONCE THE PRODUCT HAS BEEN ASSEMBLED, WE DO NOT PROVIDE COMPENSATION OR REPLACEMENT FREE OF CHARGE.
- Presence of anomalies during assembly: photograph the anomaly before completing assembly, then contact Customer Care to check how to proceed.
- Always keep the original packaging. In case of replacement or return, the original packaging must be reused.
-an e-mail notification to customercare@dekorfurniture.com attaching together photos of the products and packaging.
In case of damaged packages or materials, never refuse the goods, but accept them signing as mentioned above or our insurance won't be valid.
In the case of inside delivery only:
Check the external condition of the packages: if the packages have even the slightest dents such as a torn or wet corner of the box, it is compulsory to always collect the goods and sign indicating the conditions of the packages as indicated below:
- Accept always signing writing the condition of the package for parcel : torn - dented - wet - damaged - open or for suspicious internal noises
Any refund for hidden damage, so without any recognised damage to the packaging as mentioned above, will be assessed following the photos received on customercare@dekorfurniture.com as without them it is very rare and almost impossible for goods inside the packaging to be damaged.
- Check unpacking operations.
In case of inside delivery and white gloves service:
- Check unpacking operations.
- As above and in case of damage to the material, it is necessary to photograph the affected part in detail before proceeding with any unpacking and assembly.
- It’s necessary to check the product also after the assembly and if there are damages or defects, please write strictly on the delivery note of the transporter, or it won’t be possible to ask refunds or replacements for damages or defects after transporter’s people left.
- Rejection of the order is not accepted even in the case of damaged goods. The fitter must however carry out the service if possible, if the damage is not structural but merely aesthetic.
- We remind you that the people who make the assembly are not employees of our company but we use an external company.
We inform that the replacement time is equal to a new order.
GENERAL INSTRUCTIONS
The procedures described here do not in any way want to limit the warranty rights recognised to consumers by the Consumer Code (and explained in point 11), but only to create a common basis for offering each customer the best possible assistance.
In case of damaged goods, inside delivery and white gloves service is not a refundable service; the replacement piece will be delivered curbside or if you want a new inside delivery or a white gloves service will be charged again.
In the case of purchase with Paypal, if the goods arrive damaged, it will not be possible to open any claim or dispute on this method of payment, as it is the task of M.S.Sn to check the above-mentioned indications and to carry out the replacement under warranty in the same or similar times as the time of preparation of the order. If the claim file is opened during the operations of control and reordering of the material, the order of the damaged part will be blocked until the dispute is unblocked and the time will start from the closure of the dispute. These options will allow M.S.S to recover the above-mentioned sum through legal means, charging the costs to the customer, and only after the closure of the case will the order be released for the replacement of the material under warranty (if and only if the above-mentioned rules of goods receipt have been respected).
The latter (paypal) is also valid on shipments declared damaged directly by the courier with undelivered goods to benefit the customer in the disposal of the material.
It will be up to the customer to dispose of the damaged material only after notification by M.S.S.
11 - Warranty e place of jurisdiction
In order to ensure high quality standards, the products have quality controls from M.S.S Srls before the sending. However, in case of inconveniences, the customer benefits of the legal warranty from the manufacturer of 24 months. To that guarantee shall be added the guaranteed "satisfied or refunded" of M.S.S Srls, valid until 30 days after the delivery, on condition that the product is used in a normal way and in compliance with the instructions explained in the documents attached to the products and in the relevant instruction manual.
In any case, the products sold benefit of the legal warranty for hidden defects provided in the articles 1641 and following of Civil Code.
Lastly, some products benefit of an extended warranty. In these cases, the way and the duration of the warranty will be specified in the warranty certificate delivered together with the product. This certificate doesn't cover damages and breakage or malfunctions caused by the non-compliance of precautions for use.
For activating the warranty, the customer send back the product to M.S.S Srls at its charge, sending together the original receipt of the order.
The product will be replaced by an identical production and sent at M.S.S Srls charge, except in case of non-availability or stopped production of the product. In this last case, M.S.S Srls will refund the price of the product to the customer.
The place of jurisdiction in case of disputes regarding both guarantee and all other possible discord remains in Italy more precisely in the Siena office.
12 - Privacy
M.S.S Srls is the owner of the datas collected at the registration of the website, and also datas communicated subsequently at the moment of the purchase from the customer, as exception done concerning the details of the payment; in this case details are sent to banks institutions through which the transaction is effected. For the information concerning the processing of personal datas, including the rights of art. 7 of D. lgs. 196/03, reference is made to athe detailed information already supplied at the moment of registration on the website www.dekorfurniture.com .
13 - Summer Break
Summer holiday closure from 01/08/2024 to 31/08/2024
THE SHOP WILL BE CLOSED BUT THE CUSTOMER SERVICE WILL BE ALWAYS ACTIVE AT +39 366 485 7258
We inform you that the shop M.S.S will be closed for summer holidays from 01/08/2024.
The delivery time will be recalculated from 01/09/2024.
14- Christmas Break
Christmas break from 08/12/24 ad from 20/12/2024 to 06/01/2025
The shop will be closed but the customer service will be always active
We inform you that the shop M.S.S will be closed for summer holidays from 20/12/2024 to 07/01/2025. We confirm you that our customer service will be always at your disposal for any clarification you may need also during this period.The delivery time will be recalculated from 07/01/2025
15 - COVID-19
Decree of 09 March 2020
In relation to the ministerial decree of 09 March. orders received after this date will be taken over but may be delayed. We cannot currently quantify them, however we will try to process them within the 30-day extension as reported in paragraph 6 DELIVERY TIMES. We will update this article with every ministerial decree issued
Update 21/03/20
In relation to the new squeezes issued by the Ministry of Health and the Minister of the Council, we inform you that the delivery times for orders received from the aforementioned update date will start production from the reopening of the manufacturing companies, therefore at a date to be allocated based on the new dpcm
The portal will remain open for orders as well as our customer service which will carry out smart working.
Update on 30/10/20
Given the relentless recovery of the pandemic, we would like to point out that if a new look down is carried out both general and regional, orders may have delivery delays as by producing on the sold we do not have a certain warehouse with goods ready for delivery, so M.S.S does not deems responsible for any delays not dependent on its work
Update 23/11/20
In relation to the pandemic and approaching Christmas, we warn that there will be possible delays or inefficiencies by couriers as they are overloaded with shipments and in reduced forces due to possible quarantine closures of their hubs or correspondents. Therefore the delivery times reported may vary by a few days and the multicolored products may also be delivered in multiple times.
Update 08/01/21
In relation to the pandemic, unfortunately there are difficulties in the worldwide supply of raw materials, so we inform you that orders are subject to delays of up to 3/4 months for imported items that are on the site with a production time from 25 working days.
Update 11/10/2021
Due to the difficulty in sourcing raw materials globally as a result of the current Covid-19 outbreak, we advise that the production of some materials may vary depending on their availability, so orders may vary in shipping up to 4 weeks. If the customer wishes to know an approximate date of shipment other than that stated on the portal, please contact us at customercare@dekorfurniture.com
Update 7/03/2022
Regarding the current worldwide situation regarding the crisis in the availability of raw materials due to the war in Ukraine we warn that the production of some materials may vary depending on their availability, as a result orders may be delayed in shipment for up to 4 weeks. Should the customer wish to know an approximate shipment date other than the one stated on the portal, please contact us at customercare@dekorfurniture.com