Pursuant to Article 64 et seq. of Legislative Decree No. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases goods for purposes not related to his or her professional activity, i.e. the customer does not make the purchase by indicating a VAT number on the order form), the customer is entitled to withdraw from the purchase contract for any reason whatsoever, without penalty and without prejudice to points 2 and 3 below. Therefore, in accordance with Article on the right of withdrawal Legislative Decree No. 21 of 21 February 2014 - Implementation of Directive 2011 /83 EU on consumer rights, amending Directives 93/13 EEC and 1999 /44/EC and repealing Directives 85/577 EEC and 97/7 EC - The legal period for exercising the right of withdrawal is 14 days from the day of receipt of the goods by the consumer if the information requirements have been met.
The customer who returns the product when exercising his right of withdrawal has : the right to reimbursement of the price of the product(s) ordered, except for the costs of return
1. On the proposal of M.S.S, the customer who has exercised his right of withdrawal may nevertheless choose for an exchange or credit note. We'll refund the value except for the costs of return.
2. To exercise the right of withdrawal, the Customer shall send an e-mail to customerservice@dekorfurniture.com no later than 14 days after the date of receipt of the goods or within 1 day after confirmation of the order. During the period of time that elapses from the 1st day after the confirmation of the order (email and change of the order status to payment accepted) it will not be possible to cancel the order, otherwise M.S.S shall be free to retain or request 50% of the amount as a reimbursement of expenses. The email must contain the following data:
- copy of the original invoice (indicate the order number, invoice number and customer code)
- bank details for the bank transfer (ABI - CAB - BIC/SWIFT - Bank Account of the invoice holder);
3. The right of withdrawal is subject to the following mandatory conditions:
- the right applies to the purchased product in its entirety. It is not possible to exercise withdrawal only on part of the purchased product e.g.: only the table top or only the table base;
- the company M.S.S Srls, for the purposes of the applicability of the right of withdrawal in distance contracts as provided for by Legislative Decree no. 206/2005, informs the customer that the purchased goods shall be considered substantially intact, pursuant to art. 67 c.2 of Legislative Decree no. 206/2005.
- SHIPPING WILL BE THE RESPONSIBILITY OF THE CUSTOMER, and the purchased goods must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ...); to limit damage to the original package, we recommend, when possible, to put it in a second box, on which to affix the RMA number (return authorization code) issued in response to the email sent to "M.S.S.
- The customer has 10 days to notify M.S.S. that the goods have been picked up after our confirmation of acceptance of withdrawal, then, the delivery to M.S.S.'s warehouse must take place no later than 45 days after our confirmation.
The delivery address is:
SP1 San Gimignano 26/M - Loc. Fosci
53036 Poggibonsi (SI)
Italy
- Exceptions to the right of withdrawal:
-a supply of goods made to measure or clearly customised.
-Choice of colour or size variant different from the photo illustrated on the site (many products are customisable).
4. The refund will concern only the cost of the product.
5. In the event of forfeiture of the right of withdrawal, M.S.S shall return the purchased goods to the sender, charging the latter for the shipping costs